Privacy Policy
Rizzla Social Sports Agency helps sports clubs, leagues and social sport operators reach players through paid and organic social media. This policy explains what personal information we handle, why, and how you can contact us about it.
Who we are
In this policy, "Rizzla", "we", "us" and "our" means Rizzla Social Sports Agency. Our website is rizzla.com.au.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
From our clients and enquiries
- Names, email addresses, phone numbers and business details of the people we work with.
- Billing and invoicing details. We do not store full card numbers.
- Anything you choose to send us in emails, briefs or messages.
When we run campaigns for a client
- Advertising performance data such as reach, impressions, clicks, spend and conversions. This is usually aggregated and does not identify individuals.
- Customer lists a client asks us to use for advertising (for example a member email list). These belong to the client and are only used on their instructions.
- Comments, messages and engagement on our clients' social media posts and ads, where we manage those pages.
When you visit our website
- Technical information such as your device, browser, pages visited and approximate location, collected through cookies and analytics tools.
How we collect it
We collect information directly from you when you contact us, fill in a form or work with us. We also receive information from our clients, and from advertising platforms (Meta and Google) through accounts our clients have given us access to.
If you give us information about another person, please make sure they know you are doing so.
How we use it
- To plan, build, run and report on advertising and social media campaigns for our clients.
- To communicate with clients and respond to enquiries.
- To manage billing, accounts and our business records.
- To improve our services and website.
- To meet our legal obligations.
We do not sell personal information, and we do not use a client's customer data for any other client or for our own marketing.
Meta and Google tools
We use a Meta app called "Rizzla" and Google Ads tools to manage advertising on behalf of clients who have authorised us. Through these tools we can read and manage ad accounts, campaigns, Facebook Pages and Instagram accounts that a client has shared with our business.
- We only access accounts a client has explicitly given us access to, and only for the work they have engaged us to do.
- Data we receive through these tools is used to create and manage ads and to report results back to that client.
- Customer lists uploaded to Meta or Google for audience matching are hashed (scrambled) before they are matched, as required by those platforms.
- We comply with the Meta Platform Terms and Google's advertising policies.
A client can remove our access at any time from their Meta Business settings or Google Ads account.
Who we share it with
We only share personal information where it is needed to deliver our services, including with:
- advertising and social platforms we run campaigns on, such as Meta (Facebook and Instagram) and Google;
- software providers we use for design, email, file storage, reporting and accounting;
- contractors working on a client's campaign, who must keep the information confidential;
- professional advisers, or authorities where the law requires it.
Overseas storage
Some of the platforms and software we use store data outside Australia, mainly in the United States and Europe. We choose reputable providers and take reasonable steps to make sure they handle information consistently with the Australian Privacy Principles.
Cookies and tracking
Our website and our clients' websites may use cookies, the Meta Pixel and Google tags to measure visits and the results of advertising, and to show relevant ads to people who have visited before.
You can block or delete cookies in your browser settings, and manage ad preferences in your Facebook ad preferences and Google My Ad Centre.
Security and retention
We protect information with access controls, two-factor authentication on platform accounts, and by limiting access to the people who need it.
We keep information only for as long as we need it for the purposes above or as required by law (for example, financial records are kept for 7 years). When a client engagement ends, we remove our access to their accounts and delete or return client data on request.
Data deletion
To ask us to delete personal information we hold about you, including any data received through our Meta app, email info@rizzla.com.au with the subject line "Data deletion request" and tell us:
- your name and the email address or account the request relates to;
- which business or campaign it relates to, if you know.
We will confirm your request within 5 business days and complete it within 30 days, unless we are legally required to keep the information.
Access and correction
You can ask to see the personal information we hold about you, or ask us to correct it. Email us and we will respond within 30 days. We may need to confirm your identity first.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to fix it. We aim to respond within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Contact us
- Business
- Rizzla Social Sports Agency
- info@rizzla.com.au
- Phone
- 0410 399 353
- Web
- rizzla.com.au
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.